Director of Operations and Chief Compliance Officer (Not to exceed $175,000)

DISTINGUISHING FEATURES OF THE CLASS: The work involves responsibility for overseeing the management of outpatient and ancillary services, and the compliance program in the county health system.  The incumbent performs administrative functions such as planning, staffing and directing the activities of a department or departments, ensures compliance with regulatory requirements and recommends changes in hospital operating procedures and policies to a higher-level administrator.  The incumbent provides management oversight for the compliance program, quality, cost effective and integrated clinical programs within the hospital, and where appropriate, within the health system.  This is done either directly, or through delegation of responsibility to the management staff.  In addition, the incumbent participates in health system, hospital and community meetings.  The work is performed under the supervision of a Chief Executive Officer with leeway allowed for the exercise of independent judgment in carrying out the details of the work.  Supervision is exercised over direct reports and support staff.  Does related work as required or assigned.

TYPICAL WORK ACTIVITIES:

·  Serves as an internal leader of operations and the compliance program of the health system;

·  Participates in the development of operating and strategic plans;

·  Analyzes and recommends changes in the organizational system, policies and procedures, and ensures their implementation;

·  Leads the health system compliance program and meetings, and reviews compliance with state and federal regulations on a routine basis and advises the Chief Executive Officer of levels of compliance;

·  Instills human capital development and coaching culture within areas of responsibility;

·  Responsible for the following service lines/departments: Compliance, Radiology, Laboratory, Rehabilitative Services, Outpatient Contracted Physician Services, and Dietary Services;

·   Fosters effective collaboration between clinical departments, medical staff and other affiliated services to ensure an integrated approach to providing services and fulfilling the hospital’s clinical and educational goals and objectives;

·  Participates in workforce and resource decisions for the health system;

·  Proposes business strategies to enhance market share and improve overall performance;

·  Participates with the management team and medical leadership of the health system to help enhance revenues, and achieve effective utilization and quality goals and objectives;

·  Analyzes and utilizes information to develop and support management decisions;

·  Participates in and supports key committees as assigned;

·  Participates in the performance management processes that measure and evaluate progress against goals for the facility;

·  Interprets policies, objectives and operational procedures;

·  Provides a strong day-to-day, operational leadership presence and supports an open-door policy;

·  Meets with direct reports and develops departmental goals and objectives, develops policies and procedures to improve work flow, communication and services;

·  Meet with project team members on a regular basis to review project status, keep team informed of changes, and plan future actions. Ensure project documents are complete and current;

·  Develops departmental budgets and ensures that department expenditures remain within budget;

·  Evaluates performance and recommends salary increases, promotions and disciplinary actions;

·  Participates in professional development activities to keep current with trends and practices in health care administration;

·  Undertakes special projects as directed by the Chief Executive Officer;

·  Participates in proposals and grant writing preparation;

·  Negotiate price, terms, and conditions with vendors, coordinate with the Chief Executive Officer, Chief Financial Officer, and legal (if applicable) to draft contracts with project specific language as needed.

·  Oversees deliverables assigned to colleagues, vendors, finance, facilities and others to ensure timely compliance of auxiliary services.

FULL PERFORMANCE KNOWLEDGE, SKILLS, ABILITIES AND PERSONAL CHARACTERISTICS:

Working knowledge of modern health care principles and practices; knowledge of institutional business, marketing, and personnel management practices; working knowledge of financial analysis and negotiations; working knowledge of information system capabilities and the data required to make management decisions; ability to effectively communicate with others in the organization; ability to motivate diverse groups of employees to accomplish the goals and objectives of the health system; ability to work with physicians, staff and professionals in multiple settings and location and to promote diversity in the workplace;  ability to balance the delivery of programs against the budget; ability to problem solve; commitment to creating and sustaining high-quality healthcare delivery; ability to prepare complex written and oral reports clearly and concisely; determined interest in maintaining a high standard of professional ethics.

SUGGESTED MINIMUM QUALIFICATIONS:

(A) Graduate of an accredited college or university with a master’s degree and three years of experience managing health care operations in a private or public setting, one year of which shall have involved supervision; or

(B) Graduate of an accredited college or university with a bachelor’s degree and five years of experience managing health care operations in a private or public setting, one year of which shall have involved supervision; or

(C) An equivalent combination of education and experience as defined by the limits of (A) and (B).

LCHS offers a highly competitive compensation benefits package including NYS Retirement.  Qualified applicants may forward their resume to Human Resources, Lewis County Health System, 7785 N. State St., Lowville, NY  13367, Email: hr@lcgh.net. LCHS is an equal opportunity provider and employer.